Customer Help
Non-Tech Return Policy
If you are not completely satisfied with any product, we will gladly replace it or refund the purchase price of
the
item.
A non-text item may be returned any time as long as it was purchased from a University Book Store
location or
website and is in saleable condition. Returns without a receipt will be refunded at the lowest price ever sold and
credited to a University Book Store gift card. See associate for details.
Please do the following:
- Items must be in new condition w/original packaging & accessories.
- Circle the item(s) on the packing list and note whether you want an EXCHANGE or CREDIT.
- If an exchange, please make note as to what Size and/or Color you want.
Tech Return Policy
Tech items may be returned within 15 days only with receipt and in new, saleable condition, complete with all
packaging and pieces.
Unopened product will be refunded in full and opened product will be subject to a 15%
restocking fee, with the following exceptions:
- Open Batteries, graphing calculators, in-ear headphones, ink/toner, printers, and storage devices are not returnable.
- Special Order and sale items are generally not returnable- ask for details before purchasing please.
- Defective items may require warranty processing or may be exchanged for the same item after verified defective, per manufacturer and store policies.
Purchases may be returned to any of our stores with the packing list or send returns to:
The University Book Store
ATTN: WAA Returns Department
4509 West Beltline Hwy
Madison, WI 53711
Credit card purchases will be credited to the charge card used for the initial purchase. If the purchase was made with a personal check, we will issue a check.
The customer is responsible for the cost of shipping the return to us. If an exchange is requested the University Book Store will ship the replacement item(s) Ground Shipping at no additional cost. Credit card purchases will be credited to the charge card used for the initial purchase.
Clearance Item Policy
You will not be charged for your order until the order ships.
We search for clearance items at each of our 5 locations so it may take longer for those items to be pulled.
If
you are placing a Next Day Air or 2nd Day Air order the order processing time will be delayed
while we
check all of our locations for the discontinued item.
If we don't find the item, your order packing slip will show it as "Discontinued" and you will not receive
that
item.
Online Catalog FAQ
Q: Why is there a $1 charge on my card.
- When you place an order, a $1 charge is made to your card and then is voided.
- Your card will be charged when your items are packed and shipped.
- If an item is backordered, your card will be charged for that item when it is packed and shipped. No extra shipping will be charged.
Q: How do I exchange or return a gift I received from your store?
If you are looking to do an exchange (or credit) the returned item(s) must be in as-new condition with original packaging, tags and accessories*. For an exchange please include a note with your contact information and the exchange item letting us know the size you want. If you are looking to exchange for a different item just state the item you are looking for using the product number from our web site. If the price is different we can work out either additional payment from you or a credit for you for the difference. If you want to return the item for credit we will send you a University Book Store Gift Card with an amount equal to the returned item on it. The gift card can be used to purchase on our online site or in any of our retail stores. Send the return to:
University Book Store
Returns
4509 W Beltline Hwy
Madison, WI 53711
Please make sure to include YOUR contact information. Either a phone number or email address.
The customer is responsible for the cost of shipping the return to us. If an exchange is requested the University Book Store will provide Ground Shipping for the replacement item(s).
Q: What if there is a problem with my order?
Q: Why do I have to enter my credit card information if I am using a gift card that covers the cost of the order?
Q: How long does it take to process an order?
"Pick-up at store" orders have the same processing time as they are filled at our warehouse. You will receive notification when your order is ready for pick up.
Q: Why do I get an error message when trying to login?
- You are using a different password than the one you used to create your account. Click the "Lost Your Password?" link to retrieve your password.
- You created your account with a different email address. If you would like to change the email address used with this account you will need to login with your old email address and change it.
Q: Is my information secure when I make a purchase?
Q: How do I change my order quantity in the shopping cart?
Q: What are my shipping options?
Q: Are there any restrictions when I have a free shipping code?
Q: What if I am shipping outside the United States?
International Shipping unavailable at this time
Q: What if I am shipping my order to a military address?
Address Line 1: Enter the Unit number and the Box number on this line.
City: Enter either APO, FPO or DPO on this line.
State: Enter either AA, AE or AP on this line.
Zip Code: The five-digit zip code is entered on this line.
Q: Where is my tracking number?
Q: What does shipping cost?
| Ground Shipping (5-7 days) |
|---|
| $7.00 + $0.50 for each item |
| Gift Card Only — $3.99 |
| 2nd Day Air |
|---|
| $21.00 + $1.00 for each item |
| Gift Card Only — $20.00 |
| Next Day Air |
|---|
| $45.00 + $2.00 for each item |
| Gift Card Only — $30.00 |
Sizing Chart
Please allow for shrinkage in high cotton content items.
| Shirts | Shorts & Pants | Women's | Youth |
|---|---|---|---|
| S..........32-34 | S..........28-30 | S..........4-6 | S..........6-8 |
| M.........36-38 | M.........32-34 | M.........8-10 | M.........10-12 |
| L..........40-42 | L..........36-38 | L..........12-14 | L..........14-16 |
| XL........44-46 | XL........40-42 | XL........16-18 | XL........18-20* |
| XXL......48-50 | XXL......44-48 |
*This is similar to adult small - adult is 3 longer - same width.
| Infant | Toddler | ||
|---|---|---|---|
| Age | Purchase | Age | Purchase |
| Newborn | 6M | 2 years | 3T |
| 6 Month | 12M | 3 years | 4T |
| 12 Month | 18M-2T | 4 years | Youth S |
| 18 Month | 2T-3T | ||
A general guideline is to go one year more than the child's age.
The charts above are general guidelines. For vendor specific sizing you may select from the following vendors:
