skip to main page content

Customer Help

Return Policy

If you are not completely satisfied with any product, we will gladly replace it or refund the purchase price of the item. We accept returns on orders within 30 days of delivery.
Please do the following:

  • Items must be in new condition w/original packaging & accessories.
  • Circle the item(s) on the packing list and note whether you want an EXCHANGE or CREDIT.
  • If an exchange, please make note as to what Size and/or Color you want.

Purchases may be returned to any of our stores with the packing list or send returns to:

The University Book Store
ATTN: WAA Returns Department
4509 West Beltline Hwy
Madison, WI 53711

Credit card purchases will be credited to the charge card used for the initial purchase. If the purchase was made with a personal check, we will issue a check.

Clearance Item Policy

You will not be charged for your order until the order ships.
We search for clearance items at each of our 5 locations so it may take longer for those items to be pulled. If you are placing a Next Day Air or 2nd Day Air order the order processing time will be delayed while we check all of our locations for the discontinued item.
If we don't find the item, your order packing slip will show it as "Discontinued" and you will not receive that item.


Online Catalog FAQ

Q: Why is there a charge on my card if my order has not shipped?
  • When you place an order, the card issuing back will place an authorization hold on your credit card.
  • If your order is canceled for any reason, the hold will clear on your card within 72 hours.
  • If you used a debit card, please be aware that although we do not charge your card until the order ships, banks place a reserve against your bank account when your order is placed.
  • The exact amount of time until funds are cleared is determined by your bank or credit card company, so the time may vary.
Q: What if there is a problem with my order?
If you receive an incorrect, damaged, or defective item or the wrong order, please contact our Online Sales Department. Either email us at onlinesales@uwbookstore.com or call us at 800-993-2665, extension 1848. We will work with you to resolve the problem as soon as possible.
Q: Why do I have to enter my credit card information if I am using a gift card that covers the cost of the order?
A credit card is required for all orders. When an order is placed on our system no payments are collected until we actually ship the order. Our system does check with your credit/debit card provider to make sure that there are sufficient funds available to cover the total amount of the order (your financial institution might list this fund check with a “Pending” notation). That happens even if you have entered a gift card with a balance that covers the entire cost of the order. When your order is shipped our system will apply the gift card first. If that covers the total amount of the order your credit/debit card will not be billed anything. If the gift card covers a portion of the order total your credit/debit card will be billed the difference. Only if the gift card has no balance would the entire amount of the order be billed to your credit/debit card.
Q: How long does it take to process an order?
Our order processing time is 5-7 business days (Monday thru Friday) for ground shipping and store pick up or 1-2 business days for expedited orders. Your order will be shipped via UPS®, FedEx®, or USPS® which will take 1-3 business days (dependent on location and shipping method chosen) to reach you.

"Pick-up at store" orders have the same processing time as they are filled at our warehouse. You will receive notification when your order is ready for pick up.
Q: Why do I get an error message when trying to login?
There are two possible reasons.
  1. You are using a different password than the one you used to create your account. Click the "Lost Your Password?" link to retrieve your password.
  2. You created your account with a different email address. If you would like to change the email address used with this account you will need to login with your old email address and change it.
If you are unable to remember which email address you used you may send an email to the webmaster by choosing the webmaster option on our contacts page. Otherwise feel free to create a new account.
Q: Is my information secure when I make a purchase?
Information gathered during the checkout process is secured via TLS.
Q: How do I change my order quantity in the shopping cart?
Make sure that you click on the "Update Cart" button if you make any changes to your order.
Q: What are my shipping options?
For standard ground shipping we use either USPS® or UPS®. For expedited shipping we use USPS® Priority Mail Express, FedEx® 2nd Day* and FedEx® Overnight* (These are only available in the contiguous 48 states). Standard shipping for gift cards will be via USPS®. Expedited shipping for gift cards is either USPS® Priority Mail Express, * FedEx® 2nd Day* or FedEx® Overnight*. *Please note FedEx® 2nd Day Air and FedEx® Overnight Shipping are applicable for business days only, not Saturday, Sunday or Holidays.
Q: What if I am shipping outside the United States?
Place your order and choose "International – Price to be quoted later" as your shipping option. We will assemble and weigh your order. We will then calculate the costs of the various shipping options available to you. We will email those choices to you. As soon as you reply with your choice we will process and ship your order. We do not collect any funds from your card until we process and ship the order so your card will only be charged the actual cost.
Q: What if I am shipping my order to a military address?
The proper format to enter a military address in our shipment information is:
Address Line 1: Enter the Unit number and the Box number on this line.
City: Enter either APO, FPO or DPO on this line.
State: Enter either AA, AE or AP on this line.
Zip Code: The five-digit zip code is entered on this line.
Q: Where is my tracking number?
If you If you don't see a tracking number listed in your order history, then your order has not shipped yet. If you wish to check up on an order please send an email to onlinesales@uwbookstore.com. Please include your order number in the email.
Q: What does shipping cost?
Ground Shipping (5-7 days)
$7.00 + $0.50 for each item
Gift Card Only — $3.50
2nd Day Air
$21.00 + $1.00 for each item
Gift Card Only — $20.00
Next Day Air
$45.00 + $2.00 for each item
Gift Card Only — $30.00

Sizing Chart

Please allow for shrinkage in high cotton content items.

Shirts Shorts & Pants Women's Youth
S..........32-34 S..........28-30 S..........4-6 S..........6-8
M.........36-38 M.........32-34 M.........8-10 M.........10-12
L..........40-42 L..........36-38 L..........12-14 L..........14-16
XL........44-46 XL........40-42 XL........16-18 XL........18-20*
XXL......48-50 XXL......44-48    

*This is similar to adult small - adult is 3? longer - same width.

Infant Toddler
Age Purchase Age Purchase
Newborn 6M 2 years 3T
6 Month 12M 3 years 4T
12 Month 18M-2T 4 years Youth S
18 Month 2T-3T    

A general guideline is to go one year more than the child's age.

The charts above are general guidelines. For vendor specific sizing you may select from the following vendors:

I.2.A